Last Updated: April 26, 2026

Coolax USA respects your privacy and is committed to protecting the personal information you provide when visiting our website, requesting service, submitting a form, scheduling an appointment, requesting an estimate, communicating with us, purchasing products or services, or interacting with our business online or offline.

This Privacy Policy explains what information we collect, how we use it, how we share it, how we protect it, and what choices you have regarding your information.

By using our website, submitting information to Coolax USA, requesting services, or communicating with us, you agree to the practices described in this Privacy Policy.

1. Who We Are

Coolax USA is a licensed and insured HVAC contractor serving residential, commercial, and light commercial customers in Florida. We provide HVAC installation, replacement, repair, retrofit, maintenance, inspection, consultation, indoor air quality, and related comfort-system services.

For questions about this Privacy Policy, contact us:

Coolax USA

Phone: (407) 900-9790

Email: info@coolaxusa.com

Website: Coolax USA official website

2. Information This Policy Covers

This Privacy Policy applies to information we collect through:

Our website

Online forms and quote request forms

Appointment scheduling tools

Financing inquiry forms

Maintenance plan enrollment forms

Phone calls, text messages, emails, and chat tools

In-person communications

Social media, advertising campaigns, and lead-generation platforms

Customer relationship management, dispatch, payment, and service platforms

Cookies, analytics, call tracking, and similar technologies

This Privacy Policy does not apply to third-party websites, platforms, payment processors, financing providers, or external links that are not owned or controlled by Coolax USA. Those third parties may have their own privacy policies and terms.

3. Information We Collect

We may collect the following categories of information.

3.1  Information You Provide Directly

You may provide information to us when you submit a form, call us, text us, email us, request service, request an estimate, purchase equipment or services, enroll in a maintenance plan, apply for financing, or communicate with our team.

This may include:

Name

Phone number

Email address

Service address

Billing address

Property type

Preferred appointment date and time

HVAC system details

Service request details

Photos, documents, or files you choose to upload

Notes, questions, complaints, reviews, or customer service communications

Payment-related information

Financing-related information, if applicable

Warranty, service history, and project records

Referral information, if you refer another person or request service on someone else’s behalf

3.2 Information Collected Automatically

When you visit our website, we may automatically collect certain technical and usage information, including:

IP address

Browser type

Device type

Operating system

Pages viewed

Time spent on pages

Referring website or ad source

General location information

Website interaction data

Form interaction data

Call-tracking and conversion data

Cookies, pixels, tags, and analytics identifiers

3.3 Information from Third Parties

We may receive information from third-party platforms or service providers, including:

Google Ads, Google Local Services Ads, Google Business Profile, or Google Analytics

Social media platforms such as Facebook, Instagram, or LinkedIn

Online directories or lead-generation platforms

Customer relationship management providers

Dispatch and scheduling platforms

Payment processors

Financing providers

Review platforms

Email, SMS, phone, or call-tracking providers

Vendors, subcontractors, or business partners involved in fulfilling your request

4. How We Use Your Information

Coolax USA may use your information to:

Respond to inquiries

Schedule, confirm, and manage appointments

Dispatch technicians

Prepare estimates, proposals, invoices, and service records

Provide HVAC installation, repair, maintenance, inspection, and related services

Process payments

Coordinate financing requests, if applicable

Communicate service updates, reminders, and follow-ups

Send review requests after completed work

Provide warranty support and service history

Enroll and manage maintenance plans

Improve our website, marketing, customer experience, and business operations

Track advertising performance and lead sources

Send promotional or seasonal communications where permitted and with proper consent

Comply with legal, licensing, tax, accounting, insurance, regulatory, or contractual obligations

Protect the rights, safety, property, and security of Coolax USA, our customers, employees, contractors, and business partners

We do not sell your personal information.

5. SMS, MMS, Phone, and Automated Communications

Coolax USA may communicate with you by phone, email, SMS text message, MMS message, voicemail, automated systems, or similar technologies when permitted by law and based on your consent, inquiry, transaction, appointment, or business relationship with us.

Messages may include:

Responses to your inquiry

Appointment scheduling

Appointment confirmations

Appointment reminders

Technician dispatch notifications

Service updates

Estimate follow-ups

Maintenance reminders

Billing or service-related communications

Warranty or project-related communications

Customer support messages

Job completion follow-ups

Review requests

Promotional or marketing messages, only where permitted and with proper consent

Messages may be sent using automated technology. Consent to receive marketing text messages or automated marketing communications is not a condition of purchasing any goods or services from Coolax USA.

Message and data rates may apply. Message frequency may vary based on your interaction with Coolax USA.

6. Website / Online SMS Opt-In

By submitting a form on our website and providing your phone number, you consent to receive text messages from Coolax USA at the number provided. These messages may include appointment scheduling, appointment reminders, dispatch notifications, service updates, estimate follow-ups, billing or service-related communications, maintenance reminders, customer support messages, and review requests.

Messages may be sent using automated technology. Consent is not a condition of purchasing any goods or services from Coolax USA. Message and data rates may apply. Message frequency may vary.

You may opt out at any time by replying STOP. After you reply STOP, you will receive no further text messages from that messaging program unless you provide new consent. You may reply HELP for assistance.

Coolax USA does not sell, rent, or share your mobile opt-in information with third parties for their own marketing or promotional purposes.

7. Verbal SMS Opt-In

Coolax USA may collect SMS opt-in consent verbally from customers who contact us by phone or communicate with us in person. When a customer provides a phone number, our staff may ask whether the customer would like to receive text messages related to scheduling, appointment reminders, dispatch notifications, service updates, estimate follow-ups, billing or service communications, maintenance reminders, customer support, job completion follow-ups, and review requests.

Customers will be informed that:

Message and data rates may apply;

Message frequency may vary;

Consent is not a condition of purchase;

They may reply STOP to unsubscribe at any time;

They may reply HELP for assistance; and

Their mobile opt-in information will not be sold or shared with third parties for their own marketing or promotional purposes.

8. Mobile Information and Text Messaging Data

Mobile information, text messaging opt-in data, and SMS consent records will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes.

We may share mobile information only with trusted service providers as necessary to operate our business and deliver communications you have requested or consented to, including SMS providers, CRM platforms, scheduling systems, dispatch systems, customer support systems, and similar operational vendors.

All such sharing is limited to the information reasonably necessary to provide the requested communication or service.

9. Opting Out of Communications

You may opt out of marketing communications at any time.

For text messages, reply STOP to unsubscribe. You may receive one final confirmation message confirming your opt-out. After that, no further text messages will be sent from that messaging program unless you provide new consent.

For help, reply HELP or contact us at:

Phone: (407) 900-9790

Email: info@coolaxusa.com

You may also contact us directly to request that we update your communication preferences.

Even if you opt out of marketing communications, we may still contact you for non-marketing purposes, such as active service appointments, estimates, invoices, warranty issues, safety notices, legal notices, or other transactional communications permitted by law.

10. Cookies, Tracking Technologies, and Advertising

Coolax USA may use cookies, pixels, tags, call-tracking tools, analytics tools, and similar technologies to:

Improve website performance

Understand visitor behavior

Measure marketing performance

Track form submissions and phone call conversions

Remember preferences

Improve advertising relevance

Analyze traffic sources and customer journeys

These tools may be provided by platforms such as analytics providers, advertising networks, social media platforms, call-tracking providers, or website performance tools.

You can control cookies through your browser settings. If you disable cookies, some parts of our website may not function properly.

Our website may not respond to all “Do Not Track” browser signals. You may use your browser settings and third-party opt-out tools to manage tracking preferences where available.

11. How We Share Information

Coolax USA may share information only when reasonably necessary for business, service, legal, or operational purposes.

We may share information with:

Employees, technicians, contractors, subcontractors, or service personnel

Scheduling, dispatch, CRM, email, phone, SMS, and customer support providers

Payment processors

Financing providers, if you request financing

Equipment suppliers, distributors, or manufacturers

Warranty administrators

IT, hosting, security, analytics, and marketing service providers

Professional advisors such as accountants, attorneys, insurers, and consultants

Government agencies, regulators, courts, or law enforcement where required or permitted by law

A buyer or successor in the event of a merger, sale, acquisition, restructuring, or transfer of business assets

We may also disclose information when necessary to protect the rights, safety, property, or security of Coolax USA, our customers, employees, contractors, vendors, or others.

We do not sell your personal information.

12. Payment and Financing Information

Payments may be processed by third-party payment processors. Coolax USA does not intentionally store full credit card numbers on our website servers unless specifically disclosed and secured through an authorized payment platform.

If you apply for financing through a third-party financing provider, your application and related data may be handled by that provider according to its own privacy policy and terms. Coolax USA is not responsible for the privacy practices, approval decisions, credit terms, or data practices of third-party financing providers.

13. Data Security

Coolax USA uses reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

These safeguards may include:

Secure website transmission where available

HTTPS encryption

Limited access to customer records

Password-protected systems

Secure CRM, dispatch, payment, and communication platforms

Internal access controls

Vendor controls where applicable

Reasonable operational security procedures

No method of internet transmission, electronic storage, or communication is completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.

14. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes for which it was collected, including:

Service delivery

Customer support

Warranty tracking

Maintenance history

Accounting and tax records

Insurance records

Legal and regulatory compliance

Dispute resolution

Business operations

HVAC service history, invoices, warranty records, and project documentation may be retained for up to seven years or longer when needed for legal, tax, warranty, licensing, insurance, or legitimate business purposes.

SMS opt-in and opt-out records may be retained as needed to document consent, honor communication preferences, and comply with applicable laws and industry requirements.

15. Your Access to and Control Over Your Information

You may contact Coolax USA at any time to:

Request access to the personal information we have about you, if any;

Request correction of inaccurate information;

Request deletion of your information, subject to legal, accounting, warranty, service, tax, insurance, or business record requirements;

Opt out of future marketing communications;

Update your communication preferences; or

Express any concern about how your information is used.

To submit a request, contact:

Email: info@coolaxusa.com

Phone: (407) 900-9790

We may need to verify your identity before processing certain requests.

16. Children’s Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13.

If we learn that we have collected personal information from a child under 13 without appropriate consent, we will take reasonable steps to delete that information.

Customers must be at least 18 years old or have legal authority to request services, approve work, or enter into a service agreement with Coolax USA.

17. Third-Party Links

Our website may contain links to third-party websites, financing providers, manufacturers, suppliers, review platforms, social media pages, or other external resources.

Coolax USA does not control those third-party websites and is not responsible for their content, privacy practices, security, or terms. Your use of third-party websites is subject to their own policies.

18. Public Reviews and User-Submitted Content

If you submit a review, testimonial, comment, photo, or other content through a public platform, social media page, review site, or public feature, that information may be visible to others. Coolax USA is not responsible for how third parties use information you voluntarily make public.

By submitting a review or testimonial, you authorize Coolax USA to display, reproduce, or reference the review for business, marketing, reputation, and customer-service purposes, unless prohibited by law or platform rules.

19. Privacy Requests

If you are a Florida resident or a resident of another state with applicable privacy rights, you may contact us to request information about the categories of personal information we collect, the purposes of collection, and how your information is used or shared.

Coolax USA does not sell personal information.

To submit a privacy request, email:

info@coolaxusa.com

Subject line:

Privacy Request

20. Changes to This Privacy Policy

Coolax USA may update this Privacy Policy from time to time to reflect changes in business practices, technology, legal requirements, or services.

When we update this Privacy Policy, we will revise the “Last Updated” date. Continued use of our website or services after updates are posted means you accept the revised Privacy Policy.

21. Contact Information

For privacy questions, requests, or concerns, contact:

Coolax USA

Phone: (407) 900-9790

Email: info@coolaxusa.com